Acer Aspire 5750

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alancal1
alancal1 Member Posts: 5 New User

Since upgrading the operating system fro Windows 7 to Windows 10 my laptop does not recognise the sd card reader.

can someone please advise/send link as to which is the correct driver to use to overcome this problem? Thanks. Alan

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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Windows logo key + x
    click on Device manager

    search you Card reader
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • alancal1
    alancal1 Member Posts: 5 New User
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    That's the problem Ironfly - I can't find the sd card under Device manager!

    Seems to have dissapeared - any thoughts on how to find it ? Thanks

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    on device manager, click on View tab - show hidden devices.

     

    any yellow exclamation mark or question mark on hardware?

    I'm not an Acer employee.
  • alancal1
    alancal1 Member Posts: 5 New User
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    No exclaimation mark or yellow yellow question mark!

    Under Device Manager, Universal Serial Bus Controllers, I have the following listed:

     

    Generic USB hub

    Generic USB hub

    Huawei Mobile Connect - Bus Enumerate Device

    Intel(R) 6 series/C200 Series chipset Family USB enhanced host controller - 1C2D

    Intel(R) 6 series/C200 Series chipset Family USB enhanced host controller - 1C26

    USB Composie Device

    USB Root Hub

    USB Root hub

     

    Surely the card reader should be listed here as well?

     

    I have attempted to download the Broadcom driver for this pc, but without success.

    I have it as Version 1.0.0.219.

     

    Any thoughts?

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    normaly must be under "Disk drives"

     

    try to plug a SDcard and check on device manager if any yellow exclamation mark appears.

    I'm not an Acer employee.
  • alancal1
    alancal1 Member Posts: 5 New User
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    Hi Ironfly,

     

    I've done that, and nothing shows up/

    Thanks for your help so far.

     

    All I have under disc drives is ST500LT012-IDG412.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    i'm out of ideas at the moment. Smiley Sad

    I'm not an Acer employee.
  • alancal1
    alancal1 Member Posts: 5 New User
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    Thanks for trying!