sound card not recognized on Vertiron M4620G running windows 8.1 64bit

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gigs123
gigs123 Member Posts: 5 New User

Hi folks,

have been trying to install new "soundblaster" card and device manager does not recognize pci-e.

Have disabled onboard sound controller in bios,still nothing

any suggestions ?

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  • gigs123
    gigs123 Member Posts: 5 New User
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    problem solved,thank-you very much,time to rock on

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    can you post the exact soundblaster model?

     

    have you already checked on Device manager selecting show hidden devices under View tab?

    I'm not an Acer employee.
  • gigs123
    gigs123 Member Posts: 5 New User
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    card is an Audigy FX Model SB1570,and yes is still not listed in hidden devices

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    on which PCI lost do you plug your  Audigy FX Model SB1570?

     

    do you use the one on the left of the CMOS battery?

     

    have you uninstalled Realtek Audio drivers before installing the Audigy? (it has a Realtek chip too)

    I'm not an Acer employee.
  • gigs123
    gigs123 Member Posts: 5 New User
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    am using PCIeX1 Slot, left of CMOS battery.

    No,I have not tried uninstalling drivers for Realtek,just disabled in bios.

    will give it a go this evening when I get home.

    thanxx ! will keep you posted

  • gigs123
    gigs123 Member Posts: 5 New User
    Answer ✓
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    problem solved,thank-you very much,time to rock on

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    You welcome. Smiley Happy

    I'm not an Acer employee.