Veriton M2120G BSOD "Thread Stuck In Device Driver" during game play.

Options
jacobm
jacobm Member Posts: 4 New User

With all these Windows 10 updates and such over these past couple months, I can't figure out the source of this issue. Any time I play any game on my computer, my CPU turns into a time bomb that eventually crashes to a blue screen of death. I've updated my card to no avail, tried updating my bios only to find confusing instructions by Acer's pdf. I need serious help if this causes crashes on games 3-5 years old that should be in the realm of this computer's abilities.

 

-----------------
System Information
------------------
Machine Id: {06F83176-5AAC-4544-BD62-A453F7FA4A5C}
Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.160915-0644)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Veriton M2120G
BIOS: P21-A1
Processor: AMD A8-7600 Radeon R7, 10 Compute Cores 4C+6G (4 CPUs), ~3.1GHz
Memory: 8192MB RAM
Available OS Memory: 7106MB RAM
Page File: 5340MB used, 8933MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon(TM) R7 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x1313)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_1313&SUBSYS_089E1025&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4545 MB
Dedicated Memory: 992 MB
Shared Memory: 3553 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Acer H236HL
Monitor Model: Acer H236HL
Monitor Id: ACR0318
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Options

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • jacobm
    jacobm Member Posts: 4 New User
    Options

    On Sat 10/1/2016 3:21:37 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\093016-30265-01.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22D0F)
    Bugcheck code: 0x100000EA (0xFFFFDE02AF85C080, 0x0, 0x0, 0x0)
    Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
    file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that a thread in a device driver is endlessly spinning.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sat 10/1/2016 3:21:37 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0x4DD20)
    Bugcheck code: 0xEA (0xFFFFDE02AF85C080, 0x0, 0x0, 0x0)
    Error: THREAD_STUCK_IN_DEVICE_DRIVER
    file path: C:\WINDOWS\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a thread in a device driver is endlessly spinning.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER



    On Sun 9/25/2016 6:45:52 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\092516-20515-01.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
    Bugcheck code: 0x100000EA (0xFFFFB80BEA9FF800, 0x0, 0x0, 0x0)
    Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
    file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that a thread in a device driver is endlessly spinning.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sun 9/25/2016 6:39:03 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\092516-18468-01.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
    Bugcheck code: 0x100000EA (0xFFFFA80FAC6EB800, 0x0, 0x0, 0x0)
    Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
    file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that a thread in a device driver is endlessly spinning.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

     

    4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Options
    Ok, the culript seems the ATI/AMD graphic drivers check if there is a new version on Acer support website or look at ATI/AMD website.
    I'm not an Acer employee.
  • jacobm
    jacobm Member Posts: 4 New User
    Options

    I keep trying to do a clean uninstall of my current driver to do so, but Windows 10 keeps reinstalling it when I restart the computer.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Options
  • jacobm
    jacobm Member Posts: 4 New User
    Options

    After a few days of trial and error, I still have the same issue. I am going to try to find an older version of the driver. It didn't start happening until August/September of this year.