Computer turns off, but doesn't stop drawing power

notforme
notforme Member Posts: 21 New User

Unless you buy a computer every year, Acer will charge you, ontop of your long distance charge if you have tech issues.

I have a AM3920-E4002u, I got it back in 2011, and has been working just fine till now. Recently it has been doing as the title says: "Computer turns off, but doesn't stop drawing power". I found a board where another user found the issue was that he was booting onto a clone HDD instead of a Factory HDD, but I don't speak spanish, so I don't know what a clone HDD or Factory HDD is... If anyone knows how to fix that, that's the issue. My issue acording to the spanish speaking dude is that I need to have it boot off the Factory HDD instead.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Factoy HDD is the hard disk that is the orginal hard disk  shipped from factroy.
    Clone HDD is the second hard disk that you use to clone the orginal hard disk.
    Disk cloning is the process of copying the contents of one computer hard disk to another disk or to an "image" file.
     
    This issue is not related to using a factory HDD or Clone HDD.
    You may check this issue by performing a power drain.
     
    Turn off computer and unplug power cord.
    Disconnect everything except monitor, mouse and keyboard.
    Press power button and hold for 10 to 15 seconds.
    Plug power cord back into computer and press power button.
    Check front panel LEDs (lights) on bezel (front face) or optical drives and listen for power supply fan.
    If LEDs are on or power supply fan starts spinning, watch for boot screen on monitor.
    If computer begins to start, turn it off.
    Reconnect any external devices.
    Press the power button and make sure the computer starts.
     
     
     

    Click the Kudos kudos-thumbs-up.pngto say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

  • notforme
    notforme Member Posts: 21 New User
    Okay, did that. And it is still sucking power.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    How much power is it using?  "Sucking power" is a humerous, colorful expression, but it doesn't give any meaningful information.

     

    http://www.howtogeek.com/181780/why-your-desktop-pc-draws-power-even-when-you-shut-down-or-hibernate/

     

     

     

     

    I'm not an Acer employee.
  • notforme
    notforme Member Posts: 21 New User
    I am not sure. I do not pay for the electricity so I dont know how much, but after powering down, my fan, keyboard (back lit) mouse, monitor, webcam, speakers and of couse, power indicator all remain on.
    There is also no sound difference between being on, and off.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Try chkdsk:

     

    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

     

    I assume you have an updated antivirus program on your computer.

     

    You can also try a clean boot.

     

    https://support.microsoft.com/en-us/kb/929135/

    I'm not an Acer employee.
  • notforme
    notforme Member Posts: 21 New User
    Right now it is 12a, but that looks like something. Later today I will try that. Till then night.
  • notforme
    notforme Member Posts: 21 New User

    Nothing. The computer is still sucking. I am able to stop it from sucking by pressing and holding the power button for 5 seconds.

     

    Also, here is my Dx Diagnostic if this is of any use. I can't put in this, so I will in the post below.

  • notforme
    notforme Member Posts: 21 New User

    Operating System: Windows 10 Pro Insider Preview 64-bit (10.0, Build 10074) (10074.fbl_impressive_cxe.150425-1755)
    System Manufacturer: Acer
    System Model: Aspire M3920
    BIOS: P01-A3
    Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
    Memory: 4096MB RAM
    Available OS Memory: 4078MB RAM
    Page File: 3327MB used, 2158MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters:
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling:
    Microsoft Graphics Hybrid:
    DxDiag Version: 10.00.10074.0000 64bit Unicode
    Display Devices
    Card name: NVIDIA GeForce GTS 450
    Manufacturer: NVIDIA
    Chip type: GeForce GTS 450
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Display Memory: 3010 MB
    Dedicated Memory: 971 MB
    Shared Memory: 2039 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Acer A221HQL (HDMI)
    Monitor Model: Acer A221HQL
    Monitor Id: ACR01B3
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HD15
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.4725 (English)
    Driver Version: 9.18.13.4725
    DDI Version: 11.2
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Driver Attributes: Final Retail
    Driver Date/Size: 4/10/2015 18:37:16, 17250776 bytes
    WHQL Logo'd: Yes
    Device Identifier: {D7B71E3E-5105-11CF-1F68-89711CC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x1245
    SubSys ID: 0x518419DA
    Revision ID: 0x00A1
    Driver Strong Name: oem11.inf:0f066de3772521cbSmiley Frustratedection004:9.18.13.4725Smiley Tongueci\ven_10de&dev_1245
    Rank Of Driver: 00DA2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    Card name: NVIDIA GeForce GTS 450
    Manufacturer: NVIDIA
    Chip type: GeForce GTS 450
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1245&SUBSYS_518419DA&REV_A1
    Display Memory: 3010 MB
    Dedicated Memory: 971 MB
    Shared Memory: 2039 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: SM2333T
    Monitor Id: SAM0736
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HD15
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.4725 (English)
    Driver Version: 9.18.13.4725
    DDI Version: 11.2
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Hybrid Graphics GPU:
    Driver Attributes: Final Retail
    Driver Date/Size: 4/10/2015 18:37:16, 17250776 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-5105-11CF-1F68-89711CC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x1245
    SubSys ID: 0x518419DA
    Revision ID: 0x00A1
    Driver Strong Name: oem11.inf:0f066de3772521cbSmiley Frustratedection004:9.18.13.4725Smiley Tongueci\ven_10de&dev_1245
    Rank Of Driver: 00DA2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    Description: Speakers (G510s Gaming Keyboard)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: USB\VID_046D&PID_C22E&REV_1172&MI_02
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: USBAUDIO.sys
    Driver Version: 10.00.10074.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 4/24/2015 21:11:51, 131072 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Description: Speakers (XSplitStreamAudioRenderer)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: *XSplitDummy
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: xspltspk.sys
    Driver Version: 1.00.0000.0002 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: No
    Date and Size: 7/2/2014 20:49:08, 26200 bytes
    Other Files:
    Driver Provider: SplitmediaLabs
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Description: Realtek HDMI Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10258100&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7458 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 4/5/2015 15:51:35, 4423000 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Sound Capture Devices
    Description: Microphone (Logitech USB Microphone)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: USBAUDIO.sys
    Driver Version: 10.00.10074.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/24/2015 21:11:51, 131072 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF
    Description: Desktop Microphone (2- HD-5000 - Microsoft LifeCam.)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: USBAUDIO.sys
    Driver Version: 10.00.10074.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/24/2015 21:11:51, 131072 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF
    Description: Microphone (G510s Gaming Keyboard)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: USBAUDIO.sys
    Driver Version: 10.00.10074.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/24/2015 21:11:51, 131072 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF
    Video Capture Devices
    Number of Devices: 1
    FriendlyName: Microsoft LifeCam HD-5000
    Location:
    SymbolicLink: \\?\usb#vid_045e&pid_076d&mi_00#7&bfdce4&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
    Manufacturer: Microsoft
    HardwareID: USB\VID_045E&PID_076D&REV_0105&MI_00,USB\VID_045E&PID_076D&MI_00
    DriverDesc: Microsoft LifeCam HD-5000
    DriverProvider: Microsoft
    DriverVersion: 4.25.531.0
    DriverDateEnglish: 1/26/2015 00:00:00
    DriverDateLocalized: 1/26/2015 12:00:00 AM
    Service: usbvideo
    Class: Image
    DevNodeStatus: 180200A[DN_DRIVER_LOADEDDN_STARTEDDN_DISABLEABLEDN_NT_ENUMERATORDN_NT_DRIVER]
    ContainerId: {93242DC3-EFD4-11E4-8045-F80F4114BFA8}
    ProblemCode:
    BusReportedDeviceDesc: Microsoft® LifeCam HD-5000
    Parent: USB\VID_045E&PID_076D\6&2b750d8f&0&3
    DriverProblemDesc:
    UpperFilters: LcUvcUpper
    LowerFilters:
    Stack: \Driver\ksthunk,\Driver\LcUvcUpper,\Driver\usbvideo,\Driver\usbccgp
    ContainerCategory: Imaging.Webcam
    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID:
    Vendor/Product ID:
    FF Driver:
    Device Name: Keyboard
    Attached: 1
    Controller ID:
    Vendor/Product ID:
    FF Driver:
    Device Name: G510s Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC22E
    FF Driver:
    Device Name: G510s Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC22E
    FF Driver:
    Device Name: Controller (XBOX 360 For Windows)
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x028E
    FF Driver:
    Poll w/ Interrupt: No
    USB Devices
    + USB Root Hub
    Vendor/Product ID: 0x8086, 0x1C2D
    Matching Device ID: USB\ROOT_HUB20
    Service: usbhub
    Driver: usbhub.sys, 4/24/2015 21:12:30, 495592 bytes
    Driver: usbd.sys, 4/24/2015 21:12:30, 29160 bytes
    Generic USB Hub
    Vendor/Product ID: 0x8087, 0x0024
    Location: Port_#0001.Hub_#0001
    Matching Device ID: USB\Class_09
    Service: usbhub
    Driver: usbhub.sys, 4/24/2015 21:12:30, 495592 bytes
    Driver: usbd.sys, 4/24/2015 21:12:30, 29160 bytes
    USB Composite Device
    Vendor/Product ID: 0x046D, 0xC22E
    Location: Port_#0004.Hub_#0003
    Matching Device ID: USB\COMPOSITE
    Service: usbccgp
    Driver: usbccgp.sys, 4/24/2015 21:12:30, 158696 bytes
    USB Input Device
    Vendor/Product ID: 0x046D, 0xC22E
    Location: 0000.001a.0000.001.004.000.000.000.000
    Matching Device ID: USB\Class_03&SubClass_01
    Service: HidUsb
    Driver: hidusb.sys, 4/24/2015 21:12:25, 37376 bytes
    Driver: hidclass.sys, 4/24/2015 21:12:25, 134144 bytes
    Driver: hidparse.sys, 4/24/2015 21:12:25, 35840 bytes
    HID Keyboard Device
    Vendor/Product ID: 0x046D, 0xC22E
    Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    Service: kbdhid
    Driver: kbdhid.sys, 4/24/2015 21:12:28, 36352 bytes
    Driver: kbdclass.sys, 4/24/2015 21:12:28, 60904 bytes
    USB Input Device
    Vendor/Product ID: 0x093A, 0x2510
    Location: Port_#0002.Hub_#0003
    Matching Device ID: USB\Class_03&SubClass_01
    Service: HidUsb
    Driver: hidusb.sys, 4/24/2015 21:12:25, 37376 bytes
    Driver: hidclass.sys, 4/24/2015 21:12:25, 134144 bytes
    Driver: hidparse.sys, 4/24/2015 21:12:25, 35840 bytes
    HID-compliant mouse
    Vendor/Product ID: 0x093A, 0x2510
    Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    Service: mouhid
    Driver: mouhid.sys, 4/24/2015 21:12:29, 31744 bytes
    Driver: mouclass.sys, 4/24/2015 21:12:29, 53224 bytes
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\HardwareMFT]
    EnableDecoders = 0
    EnableEncoders = 1
    EnableVideoProcessors = 1
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
    Fault bucket 91714217853, type 5
    Event Name: CFGSUP64
    Cab Id: 0
    Problem signature:
    P1: WerFault.exe
    P2: 10.0.10074.1
    P3: 553c5ae8
    P4: ntdll.dll
    P5: 10.0.10074.0
    P6: 553ace18
    P7: 000000000008b1a0
    P8: c0000409
    P9: 000000000000001f
    Fault bucket , type 0
    Event Name: CFGSUP64
    Response:
    Cab Id: 0
    Problem signature:
    P1: WerFault.exe
    P2: 10.0.10074.1
    P3: 553c5ae8
    P4: ntdll.dll
    P5: 10.0.10074.0
    P6: 553ace18
    P7: 000000000008b1a0
    P8: c0000409
    P9: 000000000000001f
    Fault bucket 91712382882, type 5
    Event Name: CFGSUP
    Cab Id: 0
    Problem signature:
    P1: IEXPLORE.EXE
    P2: 11.0.10074.0
    P3: 553ac728
    P4: ntdll.dll
    P5: 10.0.10074.0
    P6: 553ac461
    P7: 000528e0
    P8: c0000409
    P9: 0000001f
    Fault bucket 91712382791, type 5
    Event Name: CFGSUP64
    Response:
    Cab Id: 0
    Problem signature:
    P1: IEXPLORE.EXE
    P2: 11.0.10074.0
    P3: 553ad334
    P4: ntdll.dll
    P5: 10.0.10074.0
    P6: 553ace18
    P7: 000000000004c950
    P8: c0000409
    P9: 000000000000001f
    Fault bucket 74148058792, type 1
    Event Name: APPCRASH
    Response:
    Cab Id: 0
    Problem signature:
    P1: MAPLESTORY.EXE
    P2: 8.161.2.0
    P3: 553f13e8
    P4: MAPLESTORY.EXE
    P5: 8.161.2.0
    P6: 553f13e8
    P7: c0000005
    P8: 0126243b
    Fault bucket , type 0
    Event Name: APPCRASH
    Response:
    Cab Id: 0
    Problem signature:
    P1: MAPLESTORY.EXE
    P2: 8.161.2.0
    P3: 553f13e8
    P4: MAPLESTORY.EXE
    P5: 8.161.2.0
    P6: 553f13e8
    P7: c0000005
    P8: 0126243b
    WER6 :
    Fault bucket 94728932425, type 5
    Event Name: RADAR_PRE_LEAK_64
    Event Name: AppHangB1
    Response:
    Cab Id: 0
    Problem signature:
    P1: raidcall.exe
    P2: 1.0.13004.105
    P3: 54daf0e5
    P4: 9d19
    P5: 134217728
    Fault bucket 91714217853, type 5
    Event Name: CFGSUP64
    Response:
    Cab Id: 0
    Problem signature:
    P1: werfault.exe
    P2: 10.0.10074.1
    P3: 553c5ae8
    P4: ntdll.dll
    P5: 10.0.10074.0
    P6: 553ace18
    P7: 000000000008b1a0
    P8: c0000409
    P9: 000000000000001f
    Fault bucket 90862430341, type 5
    Event Name: PnPRequestAdditionalSoftware
    Response:
    Cab Id: 0
    Problem signature:
    P1: x64
    P2: USB\VID_046D&PID_C22D&REV_1172&MI_01
    P3: 10.0.0.0
    P4: 0409
    P5: input.inf
    P6: *

  • notforme
    notforme Member Posts: 21 New User

    this has been dumbed down due to 2,000 limit.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Windows 10 technical preview?  That probably explains it.

     

    Try disabling windows fast startup.  Or use the operating system that came with your computer. Smiley Wink

     

    http://winaero.com/blog/how-to-disable-or-enable-fast-startup-in-windows-8-1/

     

     

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    disable windows fast startup.

     

    Windows 10 technical preview?  Use the operating system that came with your computer.

    I'm not an Acer employee.
  • notforme
    notforme Member Posts: 21 New User
    Not upgrading can cause issues with viruses. I dought windows 10 is the issue, asno other user has reported it. As for your solution, still nothing. Is thereba way to work around the blockage that is my 1 year warranty? I dont want to pay for tech support.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Huh? Windows 10 Technical Preview is for advanced users. At this time, it's not an upgrade. It hasn't been released to the general public yet. It should be installed by advanced users that are looking to provide feedback to Microsoft. There's lots of WARNINGS on the download page that advise you not to download or use Windows 10 Technical Preview unless you're an advanced user.

    So unless you have a backup of your original operating system that came with the computer, you'll need to call Acer and get your original system disks that came with your computer. I'm not sure how much they cost. Of course, I'm making an assumption that you wiped out your recovery partition when you installed Windows 10 Technical Preview.

    Don't install Windows 10 until it's been released to the General Public.

    If you don't have the money at this time to buy your system disks from Acer, I guess you could try to install Windows 10 Technical Preview again....the latest release.

    http://www.computerworld.com/article/2910469/keep-windows-10-preview-up-to-date-or-face-a-dead-pc.html
    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Here's the recovery support page (for U.S.). If you're not in U.S. , you'll probably want to choose your country.

    http://store.acer.com/store/aceramer/en_US/eRecovery
    I'm not an Acer employee.
  • notforme
    notforme Member Posts: 21 New User
    Okay, I do not wish to be judged on my os usage, this issue happened even when on window 8. Lets stick to the point. Windows 10 is not the issue.