Acer aspire V5 571P - shuts down with power cable removed

Ninja1
Ninja1 Member Posts: 2 New User

Acer aspire V5 571P - When laptop fully charged and power cable removed the laptop switches off......Help?  Thanks.

Best Answer

  • Clyde
    Clyde Member, Knowledge Author Posts: 420 Mr. Fixit WiFi Icon
    Answer ✓

    It sounds like there may be a problem with the internal battery. Press the battery reset and hold it for 4 seconds. Then, charge the battery and see if it works when you unplug it. If it does not, contact technical support to set up repair.

     

Answers

  • Clyde
    Clyde Member, Knowledge Author Posts: 420 Mr. Fixit WiFi Icon
    Answer ✓

    It sounds like there may be a problem with the internal battery. Press the battery reset and hold it for 4 seconds. Then, charge the battery and see if it works when you unplug it. If it does not, contact technical support to set up repair.

     

  • Ninja1
    Ninja1 Member Posts: 2 New User

    Thanks for your reply.  Prior to your message I removed the battery and put it back in, which solved the problem.  It happened once more and I just did the aforementioned again.  Had no problems since.....touch wood!