AX 1430G-UW30P Software installation installing office 2010 13/30 getting stuck

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goto17033
goto17033 Member Posts: 3 New User

Purchased 5 disc set of e recovery cd's,    During software install process, system keeps getting stuck at installing office 2010  step 13 of 30,

Any simple helps?  Pretend you are helping a 50 year old with some computer knowledge and not a 14year old...ok?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    you can try 2 things:

     

    1) press windows key logo or ALT+TAB  and check if any pop up that needs confirmation is in background, click ok and see if it continues the installing process

     

    2) if the first method didn't work, you need to completly wipe your HDD

    http://www.partitionwizard.com/partition-wizard-bootable-cd.html

    download the .iso file, then use a software to burn CD/DVD and burn the .iso file

    once done, put the CD/DVD on your desktop, boot from CD

    at the desktop, select your HDD, right click on your HDD icon and choose delete all patitions and click on yes and then apply

    http://www.partitionwizard.com/help/delete-all-partitions.html#howto

     

    now power off your desktop, insert your Acer recovery disk and restart the install process.

    I'm not an Acer employee.