system restore on my laptop. It gives my 3 choices but 2 or in grey. only exit is avail.

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BobbieJo
BobbieJo Member Posts: 1 New User
edited March 2023 in 2017 Archives

I am trying to perform an acer recovery on my laptop.  On the select restore Type screen, it gves me 3 choices but only 1 is available to click the others are in grey.  Exit is the only choice....what do I do to completely restore computer to factory defaults

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    laptop model?

    installed OS from factory and actual OS?

    restore started from Alt+F10 at boot or from Acer care center or windows settings?

    I'm not an Acer employee.