refused refund

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ds500
ds500 Member Posts: 91 Die Hard WiFi Icon

Box.co.uk have refused me a refund of My Acer Aspire Nitro.

 

This is what they said -

 

Your item does not meet the criteria for a return under DSR. Please check your emails for next step if you haven't already done so.

 

I think there DSR rules don't seem right, they say laptop must be unused or 'as new' but then say if the box is missing or OS needs reinstalling there will be a £50 charge.

 

How can an unused laptop have a missing box or operating system?

 

Doesn't make sense. Cost me £1100.