my new acer aspire v5-573g battery shows 1% available (plugged in, not charging), dies after unplug

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rahul_ranjan
rahul_ranjan Member Posts: 1 New User

I got new acer aspire v5-573g yesterday. I'm facing battery problem since it's first boot, it shows "1% available (plugged in, not charging). The orange led glows continously and laptop dies just after unplugging. It has a non-removable battery. and yes, I tried the reset pin but it didn't work. please help me

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  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    rahul_ranjan,

     

    Does the battery charge while the system is powered off, meaning, leave it off and plugged in for about 15 minutes to see if the charge percentage increases when you power it on. If you see an increase it could be that the charging adapter is defective and needs replaced as it has enough power to power the system, but not power the system and charge the battery at the same time. If you have another charging adapter you can try, I would start there.