aspire V3 - 772G Ethernet problem

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Kevin1956
Kevin1956 Member Posts: 2 New User

I have had my Aspire V3 772G for a few months without incident until I lost the internet connection tonight.  The diagnostic is that the remote device or resource will not accept the connection.  I have rebooted the laptop and reset the router but cannot get online.  The driver is up to date and I tried rolling back the driver but still no luck and I have other remote devices that are working.  Please share any ideas that might help.

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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Ethernet or wifi?
    Do you know the router IP?
    Are you able to open a command prompt and ping it?

    I'm not an Acer employee.
  • Kevin1956
    Kevin1956 Member Posts: 2 New User
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    Thanx for the help - I ended up needing to refresh the laptop and restore factory settings.

     

    K

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    You welcome.

    I'm not an Acer employee.