acer aspire v5 473p 5602 Alt and AltGr key broken.

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CalvinH
CalvinH Member Posts: 2 New User

I recently got my laptop back from acer for having a faulty hard drive, now both my alt keys are broken. I plugged in a usb keyboard and the alt function works fine, so it's not a software issue.

 

Has anybody gotton the same problem and have any solution to this because I really don't want to pay and wait for another 2 weeks for my laptop to get fixed.

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  • laurent_14
    laurent_14 ACE Posts: 10,094 Trailblazer
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    Hello Calvin,

     

    1- Your laptop is: NX.MBGAA.007 - Aspire V5-473P-5602 (Gray)

     

    2- The keyboard with the upper cover (it's not a ENG/FRE keyboard):

    60.MAXN7.056COVER.UPPER.KB US-INTERNATIONAL.GRAY.BACKLIT.TP

     

    You can request a quote and place an order from your Acer store in using the customer service form.

    In the form:

    1- You select in "Please Select a Subject: Other"

    2- In "Describe the Problem:", you indicate the S/N of the laptop.

    3- Example:

        "Price request for the following spare parts:

         - P/N, description

         - Etc"

     

    You'll receive a quote by mail (pdf document). You can also phone them.

    France