acer aspire v3-771g-9456 8gb ram upgrade results in black startup screen

Amclinden
Amclinden Member Posts: 1 New User

I got a new 8 GB ram upgrade a while back (I checked that it was compatible) and put it in with my old ram and my Laptop worked fine (a few blue screens) but now if i have the 8 GB stick in the screen stays black. I heard upgrading the ram in BIOS and using only the one stick should work but i cant upgrade in bios.