Wrong Network Card Installed in Laptop

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Kras3169
Kras3169 Member Posts: 8 New User
edited March 2023 in 2017 Archives

The sticker on the bottom of my Aspire V15 Nitro VN7-571G-719D states "This device contains WLAN+Bluetooth module QCNFA344."  However, according to my Device Manager, my laptop contains a Qualcomm Atheros QCA61x4 Wireless Network Adapter.  I would like to know why a network adapter different than the one that's supposed to be in the laptop was installed on my laptop.  Also, there are a ton of people complaining about network problems with the QCA61x4.  Why does is it seem like Acer has zero interest in addressing this issue?  Do you just not care about your customers?

I already called Acer support within the first month I bought my laptop.  They couldn't fix the problem, and now it's been about a year and a half of dealing with this issue.  There's nothing wrong with my router or modem as all other devices in the house work just fine.  Maybe I should just bring this up with the Better Business Bureau.