V3-571 keypad has stopped working after Windows 10 upgrade

Inam
Inam Member Posts: 2 New User

I updated my Acer Aspire V3-571 to Windows 10 - reluctanbtly! 

 

The upgrade went smoothly initially, but now the keypad has stopped working. Even when I attach an external keyboard to the laptop, the digit 5 automatically gets added to each letter I type. 

 

Has anyone come acrosss the same problem - any suggestions are welcome!

Answers

  • Hello,

     

    Windows 10 - reluctanbtly!

    You can reset your pc to factory settings (original OS) using [Alt]+[F10] or your factory recovery media. What was the original OS?

    France
  • Inam
    Inam Member Posts: 2 New User

    It was Windows 7.

  • Hello,

     

    If you prefer Windows 7, you can reset your laptop like this:

    1. Save your personal data on an external media (HDD or USB Flash Drive).
    2. For the procedure, watch this video.

    Did you create your Acer factory recovery media before upgrading to Windows 10?

    France