On restart, the security screen is not accepting my password.

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arimapatch
arimapatch Member Posts: 2 New User

Acer Aspire V3-575-50TD running Windows 10.  Startup security screen rejects my password and asks me to reset it at microsoft.com.  My password is good and opens my microsoft account. I am afraid to reset my microsoft account and my computer still not recognize a new password.  How can I defeat the security screen lock?  This is really annoying on a brand new machine.

 

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    try this:

    On the bottom, right side you should have 3 icons.

    Click on the middle one (ease of access).

    Now find and click on the "on screen keyboard".

    A keyboard will come up on your screen.

    Enter your password by clicking your mouse on each letter or number, click enter

    check it you are able to enter your account

     

    then check you system and keyboard language.

     

    I'm not an Acer employee.