My Aspire V7-482PG is not starting, frozen on the green screen; could anyone help please?

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mistajohndoe
mistajohndoe Member Posts: 1 New User

My Aspire V7-482PG is not starting, frozen on the green screen; could anyone help please?

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  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew
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    Hello,

     

    What green screen is it stuck on? How far does it get before it stops? Is there anything on the screen at all and if so, what? Did this start recently? Were there any changes to the system just before this started happening?