Display immediate turns black when the cursor is idle and laptop is running on battery

Display immediate turns black when the cursor is idle and my laptop is running on battery. Once I begin cursor movement again the screen immediately displays correctly until the cursor comes to a rest.

I am running this on a brand new Acer VN7-592G-71ZL Nitro laptop on Windows 10.

This is not the typical freeze that most people have had in the past, the system works fine with no freezing - seems to be a display issue.

Attempted Solutions so far:
1. Adjust Power Option settings - turned all features related to sleep mode/dimming to 60+ minutes.

2. Update GPU drivers/revert to previous versions (attempted both)

3. Update/refresh Acer drivers (including BIOS)

4. Clean reinstall of OS (Windows 10)

Please note this problem does not occur when plugged-in/charging.

Accepted answers

All comments

-Justin

avandy,

The first three bullets are what I would have suggested, but by "Clean reinstall of OS (Windows 10)" do you mean:

You used the factory reset functionality built in?
The recovery media you were advised to create when you got into the operating system the first time?
The media creation tool you downloaded from Microsoft to perform a clean install that way?

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