Can't login with password to Acer V5 471

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LS
LS Member Posts: 1 New User

Think computer may have virus, new password has been set and is valid, but when I start to type in new password the computer takes over inputting lots of characters preventing me from logging in.  Help!

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    LS,

     

    If you did not create a password reset disc you will need to perform a recovery.

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon
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    To check if there is any issue with your keyboard keys, try using an external keyboard and see if that works. If using an external keyboard resolves the issue, then there may be some issue with your on-board keyboard. To troubleshoot the same, you are advised to take it to your nearest Acer service center. To do this, the following link can be helpful:
    http://us.acer.com/ac/en/US/content/service-contact

     

    Hope this will help you.