Aspire VN7-592G freezes / crashes while gaming

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lautre16471
lautre16471 Member Posts: 4 New User
edited March 2023 in 2017 Archives

Hi,

 

My computer freezes when I play games (especially in Fallout 4, but also sometimes when I play other games such as stellaris). When it does, I have to manually shut down my computer (alt + del. doesn't work), and it make a constant noise.

 

The graphic card driver is updated (with GeForce utility), and there are no updates available in Windows updater nor in intel(r) driver update facility.

 

I also already ran the defragment drive tool, and it didn't fix the problem neither.

 

Anyone has a clue?

 

Thanks

 

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,106 Trailblazer
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    Hi,

    Monitor the temperatures while it crashes, you could download and install HWmonitor or similar utility to monitor the temperatures, if the temps are too high, you could try repasting the CPU and clean the fan.

    http://www.cpuid.com/softwares/hwmonitor.html

     

  • lautre16471
    lautre16471 Member Posts: 4 New User
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    Thank's for this answer, but unfortunately this isn't it... I watched my temperatures just before it crashed and it was fine (it was about 35 degrees celcius)

     

    This is the event log of the last crash (the 10 last before the restart) :

     

    Critical    1/29/2017 10:28:14 AM    Kernel-Power    41    (63)
    Error    1/29/2017 10:28:35 AM    EventLog    6008    None
    Warning    1/29/2017 10:07:38 AM    DeviceSetupManager    123    None
    Warning    1/29/2017 10:07:22 AM    Security-SPP    8233    None
    Error    1/29/2017 10:05:21 AM    DistributedCOM    10016    None
    Error    1/29/2017 10:05:16 AM    Office 2013 Licensing Service    0    None
    Warning    1/29/2017 10:02:27 AM    Security-SPP    8233    None
    Warning    1/29/2017 10:02:23 AM    Security-SPP    8233    None
    Warning    1/29/2017 10:02:12 AM    Time-Service    36    None
    Error    1/29/2017 10:02:12 AM    Bonjour Service    100    None

     

    I can give more details if it can help someone to find any idea...

     

    Thanks again

  • brummyfan2
    brummyfan2 ACE Posts: 28,106 Trailblazer
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    Hi,

    Please wait for someone else to chime in.

  • 66Gunn58
    66Gunn58 Member Posts: 12 New User
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    I would check your fans agian there should be almost no noise from your laptop. Mine is so quite that I find myself feeling for the air just to know its still running.

  • lautre16471
    lautre16471 Member Posts: 4 New User
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    Yep it's true, but it isn't the hardware that makes the noise...it comes from the speakers when the computer freezes

  • 66Gunn58
    66Gunn58 Member Posts: 12 New User
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    Can you tell me how much mem and hard drive space you have left?  I'm still trying to help.

     

  • 66Gunn58
    66Gunn58 Member Posts: 12 New User
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    Hi again

    I'v been doing some reserch lookinfor your problem, and we need to check your system files first.

    I need you to go to command prompt and run as administrator, type  sfc /scannow  

    if it doesn't find any bad files then go back to your command prompt and try  dism.exe /online /cleanup-image /restorehealth    if this doesn't help then we startvideo diagnostics. I'll start looking to see what one We should try.

     

  • 66Gunn58
    66Gunn58 Member Posts: 12 New User
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    I just tried switching my memory sticks and i hang up under any load at all. just a thought.

     

  • lautre16471
    lautre16471 Member Posts: 4 New User
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    Hi! Hey thanks a lot for your answers...I appreciate a lot, it's really kind of you.

    I've decided to contact acer service to use the garanty, and see if it's an hardware problem.

    I'll tell you what was the problem if i finally know

    Have a good day!

     

  • DaniNate
    DaniNate Member Posts: 10 New User
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    Hi! Did you use the latest nvidia driver? That caused me crashes on my VN7-791G which has a 860M. I installed an older driver and it fixed the problem for me.