Aspire V7 582p crashes every 30 minutes now all USB's fail need to backup please

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welshr
welshr Member Posts: 16 Troubleshooter

Acer agreed to repair as under warranty[problem is hardware as booted to Bios and it still crashes  but need to update my backups

 

Have tried 2 new USB 3.0 ext HD's and they fail - need to use USB 3.0 if possible due to 30 min time limit

 

Power USB still charges my iphone

 

windows 8.1 and defender all updates automatically

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  • welshr
    welshr Member Posts: 16 Troubleshooter
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    Got the non 3.0 USB's to work with old external HD but too slow to back up

    I need to get the new 3.0 hd working - it does download a driver but still fail;s to work [Both drives]

  • welshr
    welshr Member Posts: 16 Troubleshooter
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    A nightmare to say the least

    acer replaced motherboard [which is what I paid to find out the problem was and bad sectors HDD [due to crashes I assume]

     

    Now it wants me to activate windows [obviously due to hardware change]and no DVD or sticker came with the PC and Acer dont reply to emails