Aspire V5-573 battery problem (Shuts down when the battery reaches 30%)

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Ace_00
Ace_00 Member Posts: 2 New User

I just bought my Aspire V5-573 this 16th of May and yet my laptop shuts down whenever the battery reaches 30% as if someone removed its battery. But when I plugged it in, it starts charging at 30%. What's wrong with my laptop? 

 

Answers

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon
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    There can be several reasons why the issue is occurring. As this is a new laptop, you are advised to take it back to the seller for further assistance or contact nearest Acer service center by using the following link:
    http://us.acer.com/ac/en/US/content/service

     

    Hope this will help you.

  • Ace_00
    Ace_00 Member Posts: 2 New User
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    Thank you! I just send it on the Acer service center last week and they took my battery for replacement. They said I just need to wait for a month for the new battery to arrive. I just hope that after the replacement it will work well. I will update you soon. Again, thank you! Smiley Happy

     

  • ging
    ging Member Posts: 2 New User
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    problem has not been solved.  installed windows 10. laptop automatically shuts down at 19%. HELP