Aspire V17 Nitro VN7-792G-75RU notebook HDMI output failure

Options
CarnegieJ
CarnegieJ Member Posts: 18 Troubleshooter

Hi, to the group. I am seeking help to troubleshoot an issue with my VN7 notebook noted in the subject.

 

Issue: the HDMI output on my VN7 notebook stopped working. The HDMI output was working fine. No hardware changes to notebook or external monitor since last known good. I've tested my HDMI cables and HDMI monitor using my desktop and tablet devices which all work fine to display output via HDMI on the same equipment. Did I mistakenly flip a bit or setting to disable HDMI on my notebook? Is there a way to run HDMI diagnostics on the VN7?

 

I also tried searching related questions asked by other members. The only thing close was a message about connecting to a television. I am connecting to a computer monitor and/or projector.

 

Here are my system specs:
OS: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.160715-1616)
Lng: English (Regional Setting: English)
Mnftr: Acer
Mdl: Aspire VN7-792G
BIOS: V1.09
Prcsr: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Mmry: 16384MB RAM
DX: DirectX 12
Display Devices
---------------
Card name: Intel(R) HD Graphics 530
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_191B&SUBSYS_103B1025&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO109D
Native Mode: 1920 x 1080(p) (60.002Hz)
Output Type: Internal
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\4482_b_all.inf_amd64_758e294d349c7374\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\4482_b_all.inf_amd64_758e294d349c7374\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\4482_b_all.inf_amd64_758e294d349c7374\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\4482_b_all.inf_amd64_758e294d349c7374\igd12umd64.dll
Driver File Version: 21.20.0016.4482 (English)
Driver Version: 21.20.16.4482
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 6/29/2016 8:00:00 PM, 55104024 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-5A5B-11CF-1762-2B30BDC2D835}
Vendor ID: 0x8086
Device ID: 0x191B
SubSys ID: 0x103B1025
Revision ID: 0x0006

Card name: NVIDIA GeForce GTX 960M
Manufacturer: NVIDIA
Chip type: GeForce GTX 960M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_139B&SUBSYS_103B1025&REV_A2
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll
Driver File Version: 10.18.0013.5937 (English)
Driver Version: 10.18.13.5937
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 1/23/2016 8:00:00 PM, 15838880 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x139B
SubSys ID: 0x103B1025
Revision ID: 0x00A2

Regards,

Carnegie

Best Answer

  • CarnegieJ
    CarnegieJ Member Posts: 18 Troubleshooter
    Answer ✓
    Options

    SOLUTION: I replaced the monitor with a monitor that is compatible with the HDMI output on my 792G.

    Root cause: The HDMI handshake failed on the old monitor.

     

    Cheers,

    CJ

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew
    Options

    Since you are running a non-OEM version of Windows 10, you might try restoring it back to the OEM version of Windows and test the HDMI port. Perhaps other posters here can suggestion something else, but if it works then you know it’s software related. If it does not resolve the issue, it would appear to be hardware related requiring service.

  • CarnegieJ
    CarnegieJ Member Posts: 18 Troubleshooter
    Answer ✓
    Options

    SOLUTION: I replaced the monitor with a monitor that is compatible with the HDMI output on my 792G.

    Root cause: The HDMI handshake failed on the old monitor.

     

    Cheers,

    CJ

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew
    Options

    Glad to hear all is working now- you have a great week!