Acer aspire v5-572g bios issue among others..

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ConorOB
ConorOB Member Posts: 13 New User

Hi there, 

Just today I got the error 0xc0000185.  I looked up many solutions to this issue, most requiring the BIOS.  I got this laptop second hand off Amazon and I'm pretty sure it was restored to factory defaults.  I never set a BIOS password but it is asking me for one..  Not too sure what to do.  Tried spam clicking f12 on startup to try boot off of a USB but it seems to ignore it.  Any help would be grately appreciated!

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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Probably the previous owner set a BIOS password, have you asked him/her?

    I'm not an Acer employee.
  • ConorOB
    ConorOB Member Posts: 13 New User
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    well I finally got into the BIOS..  Booted from a USB with a windows 8 installer on it..  The next issue is.. A few seconds after showing the windows logo the screen goes black and does nothing seemingly indefinitely.. I left it for over an hour a few different times only to see no change..  Anyone know what to do..?  

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Hard to know....

     

    have you tried to boot pressing ALT+F10, this normally starts Acer recovery management and let you reset your laptop to factory installation.

    I'm not an Acer employee.
  • ConorOB
    ConorOB Member Posts: 13 New User
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    Yeah it just brings me to the 0xc0000185 error screen saying I need recovery tools or installation media..  Even though when I tried to install windows 8 from the USB it just gets stuck at a black screen.. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    windows 8 or 8.1?

     

    be sure to have the right version.

     

    if you don't need to backup your personal data, you can think to do a windows 10 clean install, instead of re-installing windows 8.x

    I'm not an Acer employee.
  • ConorOB
    ConorOB Member Posts: 13 New User
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    Yea I'll probably give windows 10 a go tomorrow and see if it fixes things..

  • ConorOB
    ConorOB Member Posts: 13 New User
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    Okay, i downloaded windows 10.. got it onto a usb and booted it on my laptop..  And i get the same black screen as before..  I get the windows logo and a little loading spinny circle thing for a few seconds then blackness..  I have no idea what to do now..

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    not good.

     

    it seems an hardware issue, please check on BIOS (press F2 at Boot)

    if HDD is set as AHCI

    if under security HDD password is set as frozen

    I'm not an Acer employee.
  • ConorOB
    ConorOB Member Posts: 13 New User
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    Yeah it's on AHCI and the password is clear.. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ok, 2 other things to check.

     

    BIOS is on UEFI?

    please try to disable Secure boot and try to boot from USB:

    http://acer--uk.custhelp.com/app/answers/detail/a_id/27071/~/how-to-enable-or-disable-secure-boot

    I'm not an Acer employee.
  • ConorOB
    ConorOB Member Posts: 13 New User
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    Yeah i disabled secure boot, but anytime i use UEFI it does not recoginse the usb.. no matter what i do, i used several different programs to make it and tried loads of times but it refuses to recognise the usb unless it's in legacy mode..  Tried installing windows 7 to see what would happen there, it gets stuck at a black screen with a cursor after the loading screen too.. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    you must install windows 8 and above only using UEFI.

     

    please try to burn an .iso image using Rufus:

    http://rufus.akeo.ie/

     

    set partition scheme to GPT for UEFI only

    format fat32

    I'm not an Acer employee.
  • ConorOB
    ConorOB Member Posts: 13 New User
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    Yeah I did that several times, i tried again there and it still doesn't seem to recognise it as a bootable device..  Like it just shows USB HDD.. etc..   i have that as first in the boot priority and it just ignores it..  pressing f12 doesn't show it either..

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Have you tried another USB flash drive?

     

    after this suggestion, i don't have other ideas; that black screen after windows logo is not a good sign.

    I'm not an Acer employee.
  • ConorOB
    ConorOB Member Posts: 13 New User
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    Yeah i tried it on another one..  I'll try everything i've already tried again on the other usb..  And thank you for all your suggestions!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    try to boot without the HDD installed, using legacy just to make the USB readable.

    i'm curious if the HDD is having issues and it blocks windows boot.

    I'm not an Acer employee.
  • ConorOB
    ConorOB Member Posts: 13 New User
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    Yes actually, without the HDD i was able to get into the windows 7 installation.  Aaaaand after i put it back in its back to the same old stuff, black screen with cursor etc..  does that mean i need a new hdd or is there a way around it?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Yes, probably there's an issue on the HDD controller that's preventing windows to startup correctly or a SATA controller issue on the mainboard.

     

    the only way to know.....is to try another HDD or SSD.

    I'm not an Acer employee.
  • ConorOB
    ConorOB Member Posts: 13 New User
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    I'll order a new one then and see if that fixes things, thanks for helping!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    you welcome.

    I'm not an Acer employee.