Acer V5-561P Touchscreen randomly stopped working TECH SUPPORT IS USELESS!!!

djudk4
djudk4 Member Posts: 2 New User

I have tried all of the solutions suggested in other posts and have not had any luck. I am not even seeing HID options under device manager. The touchscreen just stopped working all of the sudden and this did not coincide with any updates or changes to the computer.

 

I am furious about this as I rely heavily on this touchscreen for some of my school projects. I called Acer tech support and was rerouted to their useless third party support who guaranteed they knew what was wrong and how to fix it, but would only tell me if I gave them $99. What a complete scam. I can't believe Acer doesn't stand behind their products and offer free phone support or online chat. I will certainly never be buying another Acer product, but in the mean time if anyone knows how to fix this problem without charging me $100 I will be forever grateful. 

Answers

  • djudk4
    djudk4 Member Posts: 2 New User

    I should add that I am running windows 10 and have been since it was first released.