Acer Care Recovery - There was en error resetting your PC

cfortney
cfortney Member Posts: 15 New User

I'm having an issue using the Acer Recovery on my VN7-592G. It's got a 1TB HDD and a 512GB SSD, and the SSD is where Windows 10 is located. I need to delete all files on both drives, and re-install a fresh copy of Windows 10 back onto the SSD. The Acer Care Recovery app is giving me this message after I select to delete all files - 'There was an error resetting your PC. No changes have been made.' Hilariously, it offers no explanation as to what the error is, so I'm completely at a loss. Any thoughts? 

Answers