Acer Aspire V 15 Nitro VN7-571G-58T0 issues

I bought the laptop in May 2015, and I'm facing the following problems:

1. Wifi doesn't work properly:

I have tried updating the driver of the Qualcomm Atheros AR5BWB222 WiFi card, but it has made no difference. Acer issued a patch to supposedly rectify the problem, but it definitely didn't work. Connections keep dropping, and it refuses to reconnect automatically. The range is poor, while other devices such as phones work perfectly from the same spot. It defeats the point of having a sticker advertising "Up To 2X Faster Wireless" on the laptop.

2. Wifi doesn't work after switching on and off 'Airplane mode'

I'm not sure if it's a Windows error or the WiFi card's problem, but the only solution I found was to restart the laptop each time. Any alternate suggestions are welcome.

3. Trackpad response is terrible

The first half second of any swipe is not registered. Thus, I unnecessarily have to move my finger for a bit before the touch pad starts responding. Two finger scrolling is frustratingly difficult to achieve. I find myself dragging my fingers almost halfway across the trackpad before the touch is registered. Is there a driver update that will solve this issue?

4. Speakers jar

If I'm playing a punchy, bass heavy track at above 65% volume, the speakers jar. This is with the Dolby settings on. I play the same file on another device with Harman Kardon speakers, and it's way more pleasing to listen to.

5. Num-Lock is 'Off' after every sleep session

Num-Lock is switched off by default, and the laptop refuses to retain the last applied setting after every sleep session. Is there a way to rectify this?

6. Keyboard-backlight setting is 'On' after every sleep session

Just like the Num-Lock, the keyboard light kicks in after every sleep session and does not retain the last applied setting. There is also substantial gap under the keys, so at most angles, the light bleeds, making it harder to see the alphabets on the keys.

More than anything, it's the wifi performance that has really let me down. Laptops half as expensive perform flawlessly, and it really pisses me off that all the painfull research and keeping an eye out for discounts finally resulted in this - an unreliable laptop. Half the issues mentioned here shouldn't be existing in this day and age. If any solutions are available to the problems listed above, please keep me posted.

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All comments

-Justin

vn7571g_user,

Sorry to hear that you are not having the best possible experience with your new notebook. I'd like to try and address a few of your concerns that you have listed and see if there are some things we can resolve for you.

1. Wifi doesn't work properly:

Spoiler

I see that you have posted in a couple other threads (1st, 2nd) regarding wireless issues with this notebook. We can gladly check this unit at the repair depot for you if you are not keen on changing the card out, PM me the following information and I will see what I can do for you:

SNID or serial number
Contact name
Contact number
Email address
Shipping address
Purchase date

2. Wifi doesn't work after switching on and off 'Airplane mode'

Spoiler

If you have already tried to install/update the drivers, it could be a Windows issue. You can attempt a refresh to see if that helps resolve it.

3. Trackpad response is terrible

Spoiler

This notebook uses a precision touchpad possibly, but since it uses Synaptics drivers you have a couple options:
You can change the way that the touchpad works.
It says Windows 7, but you can see if you have this option in the touchpad settings and see if it helps you out.

This notebook uses a precision touchpad possibly, but since it uses Synaptics drivers you have a couple options:You can change the way that the touchpad works.It says Windows 7, but you can see if you have this option in the touchpad settings and see if it helps you out.

4. Speakers jar

Spoiler

Do you have the same issue without the Dolby turned on?

5. Num-Lock is 'Off' after every sleep session

Spoiler

Here is a Microsoft article that discusses this feature. You can follow the steps that they list if you would like.

6. Keyboard-backlight setting is 'On' after every sleep session

Spoiler

The backlit keyboard is working as designed. Here is an article with some FAQ about the backlit keyboard to help customers understand its functionality a bit more.

A couple final thoughts:

Did the issue(s) you are having occur before or after Windows updates, sometime a bad installation of an update can cause all sorts of things to happen.
Worst case, you can always try to restore to factory defaults and test all these things before applying updates or installing any applications or programs.

vn7571g_user

Hello Justin,

For some reason, I saw your reply only now. I'll send across the SNID and other details to you right after sending in this mail. As for the other solutions you have posted, I'll try them out and get back to you after the weekend.

Thanks.

-Justin

vn7571g_user,

Hopefully those resolve some of your issues, sorry you are having problems with it so soon.

I did received your PM, but you will have to contact the Acer technical support in your area for service if needed, I am not able to set up a repair here on the US side, unfortunately.