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Contributing Member
Australia-100
Envios: 14

Re: S7-392 Wifi Issues Driving Me Crazy!!

I have used the latest drivers from Acer's site as well as the latest driver from atheros.cz on my Qualcomm Atheros wifi modem. Neither driver works. My temporary solution is also to use an external USB wireless adapter dongle, but this is not what I paid for so the unit is going back for full refund.
Member
SynthDan
Envios: 5

Re: S7-392 Wifi Issues Driving Me Crazy!!

Acer,

 

   The computer's WiFi connection has been flawless all day.  This is quite a relief!  The version of the Intel driver that's on your website is outdated.  If you place the newest Intel driver on your website, and ask people to install it, you will solve a lot of problems.

 

   Installing the latest version found on your web site doesn't fix the problem, it's the first thing I tried.  Only installing the latest driver found on the Intel website fixed the situation for me.

 

   If this continues working tonight & tomorrow I will indeed be extremely pleased.  But given that the WiFi would fail within 15 minutes (30 at the very most) every time I used the computer, and it's been flawless all day, I'm 99% convinced the problem is solved.

 

Dan

Acer Technician
Acer-Cory
Envios: 820

Re: S7-392 Wifi Issues Driving Me Crazy!!

Thanks Dan, I'll continue to monitor for any updates you provide.

 

Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.  Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

Member
SynthDan
Envios: 5

Re: S7-392 Wifi Issues Driving Me Crazy!!

I've used the S7 non-stop yesterday and today.  There's no question that the latest Intel WiFi driver fixed my problem.  The WiFi is rock-solid and I have had zero dropout.  I ran a speed test (speedtest.net) and the performance was fantastic.  I hope others have similar luck.

 

All the best,

Dan

Member
SkyHog
Envios: 7

Re: S7-392 Wifi Issues Driving Me Crazy!!

The latest Intel driver does seem to perform significantly better.  I'm not ready to call it a complete cure though.   I definitely saw increased speed, and longer uptime on WiFi connections with the new driver, but, it improved from very poor with the old driver, to just mediocre with the new Intel driver.   Speeds improved  to only about 3MB/s.   The connections held up longer but still dropped after 15 minutes or so, if have other applications running.  If I stop the browser and all other apps, and start a transfer of a big set of files (10GB), then I can keep the connection up for the full 10 GB transfer, which takes about an hour with the new driver.   With the old drivers, it would stop every few minutes. 

 

So I think there is progress, but I'm not sure the real problem is fixed yet.   I'll also use this new driver for the next few days and try to characterize performance more completely.

Member
OKacer
Envios: 5

Re: S7-392 Wifi Issues Driving Me Crazy!!

Dan, 

How is hte new driver doing. What kind of speeds are you getting?

How far from your router are you?

Thanks!

Bart

Member
smatsuda
Envios: 5

Re: S7-392 Wifi Issues Driving Me Crazy!!

I have downloaded the newest wifi driver from intel's page but the connectivity issues still persist.

Visitor
Sidney
Envios: 1

Re: S7-392 Wifi Issues Driving Me Crazy!!

In my case, I have installed the newest software & driver; Wireless_16.1.5_e64.exe (http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034041.htm), for more than a week.  The wifi problem is basically gone.  I got dropped out a couple times when staying in a room that gives 60% of the wifi signal quality.  By the way, I have set  "medium power saving" in the wireless adapter settings (not sure the setting will affect anything). 

Member
SkyHog
Envios: 7

Re: S7-392 Wifi Issues Driving Me Crazy!!

[ Editado ]

UPDATE: After using the new Intel driver for more than a week, I am generally pleased with the performance.  I rarely get disconnects now, and have worked as much as two days straight without one.  I did get another one yesterday for some reason, but after the connection was resestablished it performed flawlessly for a long time.   Also, the speeds are up to reasonable levels now, as fast as all my other wireless devices in my home network.   So I am at least 90% satisfied that this new driver fixes the bulk of the problem.   It may not be perfect but it is definitely close.

Acer Technician
Acer-Cory
Envios: 820

Re: S7-392 Wifi Issues Driving Me Crazy!!

I just want to provide an update. I have received communication that we are qualifying a new driver. I do not have an ETA at this time, but as soon as it is tested and qualified it will be available for download on the Acer support sites.

Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.  Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

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