Ultra-Thin

[jdahlum]

So I bought the new S7-392 a couple weeks ago and every single day I have at least 3-4 wifi drops while all other devices in my home work just fine, even while I'm experiencing problems on the S7.  I don't seem to disconnect from the Wifi network but my speeds drop down to 5-6MB and basically all my connectivity is gone.  I have the very latest driver from Intel and still have these problems. 

Today I ended up going out and buying a USB wifi adapter so I could just stop using the built in wifi, its so bad!  Anyone else having any troubles with wifi?  None of my other laptops, a macbook pro, asus vivobook, and all my phones, nexus 4, lumia 1020, have any troubles at all.  Just the S7 drops 3-4 times per day.  A reboot solves it for a while but then it does it again later.

I have turned off the power management options and set the power managment to maximum performance for wifi adapter.  This is frustrating!!

[smatsuda]

I have the same problem with my S7-392. Acer previously suggested downloading the latest driver from their website, but I did that and the problem still exists. Acer, please respond.

[jdahlum]

Sort of glad to know that someone else has the same problem anyway.  I have tried every driver you can imagine and nothing seems to fix it.  Other than this issue and the spacebar not working consiistenly, this is the best laptop I've ever used but these two issues are starting to become deal breakers and I'm going to have to do something else if I can't at least get the WIFI fixed!

[smatsuda]

Yeah, its ridiculous that I have to restart my router every 15 minutes just to use the internet. This is becoming a deal-breaker for me too. Acer needs to respond ASAP.

[SynthDan]

My S7 WiFi connection drops out randomly, usually within 5-30 minutes of using the computer.  I have to reboot it to reestablish the connection.

When the WiFi drops out, the WiFi indicator othe bottom typically states "Identifying..." or sometimes "Limited" though clicking on it will bring up a panel on the side of Windows 8 that always shows the network as Connected.

I contacted Acer about this and they wanted me to send the S7-392 in for repair at my expense.  I'm not willing to do that for a brand new laptop and I'm quite certain there's nothing they can do to fix it anyway.

I updated the Intel wireless driver, and installed all the Windows 8 updates.  Nothing matters.  I have numerous computers and other wireless devices which all work with my D-Link wireless router perfectly.

This computer is going back to Amazon next week.  It's too bad, it's really a very nice computer*.

Dan

* - other than the space bar, which doesn't work 10% of the time I press it.

[hongshuyao]

Same problme for my S7-392 with latest driver for wifi adaper and my route.

It just happened randomly and for a long period of time, and all my other devices on the same wifi network works fine at the same time. Tried to reboot the route but the problem is still, so I am pretty sure there is something wrong with the wifi adapter.

When the wifi connection problem is happening, I can't even access the route setting page, even the conenction is established and signal bar is full.

In the meantime, I have tried to ping the route or other websites (e.g. google) constantly, the latency could range from several thousand ms to unreachable (so I basically cannot reach the route even the laptop is connected to its wireless network, believe it?!!)

Acer needs to respond to it ASAP.

[smatsuda]

My temporary solution to the problem is using an external USB wirelss adapter.

http://www.amazon.com/Edimax-EW-7811Un-Wireless-Adapter-Wizard/dp/B003MTTJOY/ref=sr_1_1?s=electronic...

I havent had any problems, but it does eat up my batteries and unneccessarily use up a USB port.

[SynthDan]

Update:

I downloaded the newest Intel wireless drivers directly from Intel's website.  The version on Intel's site is considerably newer than what's on Acer's site:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23065#help

My S7 WiFi has been working flawlessly this morning.  Perhaps thisi is the fix.

wireless_16.1.3_De64.exe is the file you want.

I'll post an update after I see how the day goes with the S7.

Dan

[Acer-Cory]

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SynthDan wrote:

Update:

I downloaded the newest Intel wireless drivers directly from Intel's website.  The version on Intel's site is considerably newer than what's on Acer's site:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23065#help

My S7 WiFi has been working flawlessly this morning.  Perhaps thisi is the fix.

wireless_16.1.3_De64.exe is the file you want.

I'll post an update after I see how the day goes with the S7.

Dan

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Dan,

Please keep us updated. I've forwarded information regarding this issue and I know everyone including the teams I report to would be interested in hearing how this updated driver is effecting you.

[hongshuyao]

This is the driver I am using, but is not helpful for me, and same problem remains.