I have had my Aspire v5 laptop for less than a year and have returned it to Acer twice for issues with the wireless randomly disconnecting every few minutes. I've had the motherboard and the wirless card replaced. I've purchased a new router at Acer's insistence. No issues for last 6 wks and now wireless disconnects and reconnects with no intervention within a minute. I have spent many, many hrs on the phone troubleshooting with 2 levels of support, including 4 people in the last 2 days. I spoke today with Corp Customer Care, but my only option is to return the laptop for a 3rd time and they will 'repair' it. Why was it not repaired the first 2 trips in? I am not given a mailing box or packing material nor can it be picked up from my house--even now with the 3rd return for the same unresolved issue. Customer Care today told me that if it had to be returned un-repaired 40 times, so be it. I have never had such issues with a laptop and I have never had such unresponsive customer support. Clearly, there is a hardware issue--I think even the level 2 tech I spoke with today who had me restore back to the last critical MS update (and 10 days before problems recurred), would agree. My only option is to purchase a laptop from another manufacturer, tell everyone I've ever met and everyone they've ever met about my experience and write it off as a $1,000 learning experience.
United States