Ultra-Thin

[SAM12]

I think the staff tried to resolve my concern, however the problem is the Acer Management. Why would Acer advertise an extended warranty on the Canadian web Site but when I go back to Acer to so order the warranty I'm advised that there is no extended warranty in Canada, only computers sold in the US.

Prior to buying I researched the Acer Aspire 7 392 and the Extended Warranty and that is why I bought it in my home country of Canada. Acer has deceived me as I expected to be able to buy the three year extended warranty but have been the victim of false advertising. Perhaps someone will get back to me or offer a recommended place I can get a warranty

[Acer-Ryan · Accepted solution]

SAM12,

I am sorry that you feel mislead into buying our product and not able to purchase an extended warranty. I feel we can come to an acceptable resolution. Please private message me your personal contact information so I can have someone contact you and see what we can do to keep you as a valued customer.  Also, if you can, please provide me a link to where you went so we can have this looked into and resolved.

Thank you,

Acer-Ryan

[SAM12]

You have restored my faith in big business and I really appreceate your intervention

[Acer-Ryan]

I am happy I was to be of some service and provide you with an acceptable solution

You are a valued Acer customer and I hope you enjoy your product!