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chikonnan
Posts: 2

M5 581T-6807 battery shows 100% but shuts off once unplugged from charger

Hi everyone.

 

I bought this laptop last year and loved every bit of it. I have had no issues with it until about a month ago when I had a BIG problem. As soon as I unplug the charger, my laptop shuts off, as if there was no battery at all. Now, I've looked at the laptop  and saw that there is no simple way to remove the battery. So what the heck could have happened? When my laptop is plugged in, the battery icon shows me 100% remaining all of the time. 

 

Thank you to anyone who can assist me.

 

-Eddie

Acer Technician
Acer-Tommy
Posts: 6,351

Re: M5 581T-6807 battery shows 100% but shuts off once unplugged from charger

There is a similar issue that I've seen on a closely related product.

 

Please review this article:

Acer Aspire M5-582PT will not power on without the AC adapter

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Visitor
chikonnan
Posts: 2

Re: M5 581T-6807 battery shows 100% but shuts off once unplugged from charger

Hi Acer-Tommy, Thank you for the suggestion, but the only memory compartment on my laptop in the SD card door. That seems to be colsed and secured. I have no other memory compartments on my device. 

 

Any other suggestions? I would have wished to purchase a new battery to replace the old one, but its not 'user-replaceable' Is it really difficult for a novice to replace?

Acer Technician
Acer-Tommy
Posts: 6,351

Re: M5 581T-6807 battery shows 100% but shuts off once unplugged from charger

You are absolutely correct, my mistake.  The unit naming is close and sometimes does not match between systems.

 

In this instance, you will likely need to contact Acer service and talk to them about getting this issue corrected.

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

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