Ultra-Thin

[JeOma]

Same for me: Aspire V3-771

TouchPad_ALPS_8.100.2020.205_W81x64_A

TouchPad_ELANTECH_11.6.28.201_W81x64_A

TouchPad_Synaptics_17.0.6.17_W81x64_A

Have to go to "Hardware and Sound" > Mouse > Elan tab > OK button to startup the dynamic touch pad icon in the system tray and have my settings activated.

Acer please fix!!

[Acer-Tommy]

Just wanted to let everyone on this thread know that we've been able to duplicate what you are seeing.

This has been elevated to the appropriate groups to look at the issue. 

I'm hopeful that we may be able to see a fix at some point, but I'm not able to guarantee that, or any time table.

[Acer-Tommy]

It has come back that the easiest way to correct this is to do the following:

1. Download the ELAN touchpad drivers from our Drivers page.
2. Uninstall the ELAN touchpad drivers.
3. Install the downloaded ELAN touchpad drivers.

This is specific to Windows 8.1 upgrades from Windows 8.

[JeOma · Accepted solution]

Yes yes. The updated driver works fine  . Thank you for the quick support!

What I did:

- Downloaded TouchPad_ELANTECH_11.6.4.001_W7x64_A.zip

- In the Device manager, under "Mice and other pointing devices", right clicked on "ELAN PS/2 Port Smart-Pad" chose Uninstall. In the "Confirm Device Uninstall" dialog, checked the "Delete the driver software for this device" checkbox and hit OK. Restart laptop.

- Unzip TouchPad_ELANTECH_11.6.4.001_W7x64_A

- Run the Setup.exe in TouchPad_Elantech_11.6.4.001_W8x86x64 (which is in TouchPad_ELANTECH_11.6.4.001_W7x64_A)

- Restart.

Now the (dynamic) Elan Pointing device icon appears in the system tray as it did before the windows 8.1 update.

[brek]

wow... THANKS! Can't believe how simple it was. New to windows and I understand they have a history of having bad trackpads, so I guess that's why this function even exists in the first place... but still, I'm on the R7 so the trackpad is hidden away behind the screen most of the time anyway so don't know why it's available on this model.

[Lokz]

i have acer aspire e1-472g, my bluetooth mouse is freeze when i want to move it at sometimes, sometimes wont freeze and some time freeze. i use driver toolkit 8.2 version to scan the driver, it say my notebook missing Elan Smbus driver, but i havent register the software so i cant download to try it's can solve my freeze mouse or not. anyone can help me? [edited for privacy]

[pdmoulsher]

Have to say I'm a bit of a dunce when it comes to laptop technology - much better with android mobiles 

I lost a lot of the 'swipe' functions on my Aspire/M mousepad after the 8.1 update, lost patience with it so factory reset to re-install win8. It now works in the manner I'm used to so I'm going to stick with it 

[dz20]

pdmoulsher, I had the same issues after the 8.1 update. I ended up just using the previous driver version of the touchpad that worked with 8.0 and it works great. To me the issue was the new driver that did not work properly.

[jacji]

Thank you Acer-Tommy.  Your solution has stopped me from throwing my computer out of the window in a fit of rage! Scroll now works again, I am happy :-)

[brittadk]

THANKS so much JeOma for telling what you did. For a while, I've been struggling to get the scroll back on my touchpad, but it wasn't until I came across your instructions that I finally succeeded (despite the ELANTECH numbers suggested on my pc being a little different from yours). I went ahead anyway and it worked. Thank you : )