Ultra-Thin

[Jbihner]

I had a message to upgrade the BIOS on an S7 this morning so against better judgement said ok. Downloaded ok / looked like it installed ok then it went black. Can't get anything to come up / have hit little button on back to kill power to battery, held it for 30 seconds / try again and I do get the blue light but nothing.

Called and the guy who was several layers into tech support was at best mildly literate with computers, could hardly speak english and it took forever because their phone system was dropping about every 3rd word.. He said send it in (I need to pay) / only 4 or 5 months old and we will wide your hard drive and solve it, then he wanted my passwords.

There has to be a way I can boot this / USB or something anybody have options as I have zero confidence they can solve this

Thanks in Advance

[Acer-Ryan]

Jbihner,

I am sorry to hear that the system is no longer working and that you only have had it for 4-5 months. When you performed the BIOS updated did you have the system on AC power? Did the update ever get interrupted? If the update got interrupted that would have caused the problem. The only solution for this would be service as the BIOS was corrupt and needs to be flashed. This can be done by one of our service facilities.

There is no reason to have zero confidence in our authorized service facilities ability to resolve this as that is what they are here for and they are capable of fixing the BIOS.

[faithhhh]

You re very helpful (!) Thank yo. Maybe you can look other topics too,problem is new bios for s7 191  (v2.18) A major institutional coorporation like Acer updating wrong file to own server??

[Acer-Ryan]

I looked into this more and saw that it was a brand new BIOS and apologize that I did not see that earlier. I will definitely have this looked into and hopefully have an answer or explanation. Please allow me the time to have this looked into and see if we can duplicate the issue.

Thank you.

[Jbihner]

What I am really after is, is there a way to get this restarted short of sending my PC to Texas? Can I get a BIOS onto a USB and if I could will the device look to boot from it or ?????

Thanks

[faithhhh]

Thanks waiting for your reply...

[jrm83mrj]

This happened to my aspire v5-551 as well. An automatic update killed my pc, now I have the formiddable black screen of death and cannot for the life of me figure out how to flash a bios file to update it.

[Jbihner]

Someone asked if I had it plugged in / answer is "yes". I am trying to get someone to answer the question about getting a bootable USB and trying to recover it myself but nobody has responded to that and honestly I have been busy or I would have done more on that myself

[Acer-Ryan]

If you system is not booting any more and did not revert back to the previous BIOS version, then there is nothing at the moment that I can provide to resolve this issue.

We are trying to research this issue and make sure it is not an isolated issue. So far we have tried the BIOS update once and got the same results as another user on the community. As the customer states it stays at the Acer lol then on reboot the system went back to the previous version and boots fine. I ask for a little more patience so we can determine a resolution.

[Asj]

I've just experienced the exact same thing - ran official acer bios Update on my s7-392 with AC power plugged, and now it's dead. Both hdd/activity light and power light are on constantly and I can't shut the notebook down. Not even by Holding the power button
Please help... Can't believe this on a 5K $ labtop only 3 Month old!!!!!