Ultra-Thin

[abone114]

Hello, I've searched this board all over to find someone else with the same problem I'm having but I was unable to. Randomly, certain keys on my keyboard stop working. Namely the Q, T, U, P, J, 1, 3, _ and the left arrow key. I've tried a few things to try and fix this. First I tried uninstalling the keyboard drivers and restarting the computer which does fix the problem SOMETIMES but this is sporatic and the next time I boot up there is a good possibility the problem will return. The next thing I tried was going onto the 'Ease of Access menu and checking on 'Filter Keys' clicking apply then I uncheck 'Filter Keys' and again click apply. This also fixes the problem but this too is sporatic and does not last. The only other thing I can think of is trying to reset the laptop to factory settings (extremely annoying). What is the problem here? This is a manufacturer refurbished laptop and I bought on March 4th, 2013. Would this issue be covered under warranty? Any help would be necessary, I'm a writer so this problem is affecting me greatly. Thanks!

[abone114]

No one has seen this before?

[SureArrow]

Please do not try to  speak for the entire Acer customer base!

I have this same while I'm trying to type this message.  MANY others have it too if you Google search it.  Many, for me, its Acer's spacebar (middle and left side only malfunction).

[PREINHARD1]

I AM HAVING THE EXACT SAME PROBLEM and can only enter info consistently using the touch screen keyboard.  does the company ever look at these posts to offer help?

[UK-EUR]

Selecting [Fn + NumLk] fixes the malfunctioning A-Z letter keys in my case. 

However, I'm still experiencing issues with the Arrow keys and the top row Function keys (F1, F2, ... F12).

In addition, upper-casing an [A] character requires the use of the [left shift] key, it does not work when the [right shift] key is activated.

As per the above posting, I'm continuing to search for a more complete, long-term resolution to the problem.

[gsmith3835]

I'm hving the sme problem with the one nd  key. It's such  pin to hve to use the onscreen keybord. It used to strt working gin fter  while, but ltely functionlity hsn't been returning. It seems like there is obviously  mnufcturer defect with this model.

[aiabroker]

Did you ever get this issue resolved?  I'm having the same problem with the exact same keys.  I just ordered a new keyboard so hopefully that does it.  Thank god for the touchscreen.

[wenkier]

Hi everyone,

I have the same issue as well with two kinds of Acer M5 in France and with a French keyboard for a year. Both of them are in Windows 8.1 x64 with the 128SSD.

I first used the warranty to get the issue fixed, but the guys have never figured it out and got me a new M5. I got the issue again 6 months later and I am tired of professionals not being able to get this fixed. This is ridiculous.

Then I did the work myself. Although I unmount the keyboard several times by opening the laptop, the issue still remains. I have noticed that the issue comes back more often if I travel a lot with my laptop. 

I am now trying to run different kinds of drivers, new and old versions hoping to get something that runs properly. I am surprised that Acer doesn't do anythink for this issue, knowing that it seems extremely common and that the laptop is quite expensive (700 euros on sales in France in July 2013).

Anyone has tried to install windows 7 instead ?

Let me know if anyone has found a solution.

[cliffy32]

Same problem I have this error code" Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"any helpnwill be greatly appreciated!

[cliffy32]

Hi Everybody,

So I found the fix that worked for me.

I hope it will work for all of you who are or have been looking for the fix to this most annoying problem.

It deals with erasing certain values in your registry which is explained in a number of easy to follow screenshots at this website.

http://pcsupport.about.com/od/driverssupport/ss/upperfilters-lowerfilters-sbs.htm

It worked like a charm for me.

Good luck!

Cheers