03-17-2013 01:50 PM
Over on another site I saw someone quoting a message in French. Translated, it says, "acer updater for your version is not compatible with the new windows update". That fits with my experience: it was after a major Windows Update that I got this message. I followed the prompts, and got led to an Acer download page. There was a link for each of certain specific models, and one general one for the rest. I took the latter, as my machine model (5750G) was not listed. It has not worked; I am getting spontaneous "hangs" now. I didn't get a chance to explicitly apply the update; not sure whether this actually happened. (Perhaps it 'hung' before that could complete!). The component was to patch e-Power management (or something similar).
03-21-2013 12:34 PM
Every time I boot my laptop this message pops up and it tells me to contact Acer regarding the issue. This started to occur when I received important updates; the update was included in with my automatic updates, therefore, I would never have been able to prevent the issue. I have no idea what to do because each time I search to resolve the issue it states there is no resolution.
03-21-2013 02:18 PM - edited 03-26-2013 08:22 PM
Try the solution posted at https://acer.custhelp.com/app/answers/detail/a_id/
03-25-2013 01:16 PM
Did you run the patch or hotfix posted on the link above?
If so, did it install?
Did you get any errors?
03-26-2013 08:23 PM
Sorry. There was an extra period in the link. The correct link is https://acer.custhelp.com/app/answers/detail/a_id/
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