Ultra-Thin

[mamashawn]

I purchased an Acer S3-391 on March 27, used.  It worked perfectly for a month, and then suddenly the hard drive went bad.  I contacted Acer, and was told the computer was not under warranty and was sold a five incident tech support plan for 149.95.  After multiple calls to tech support, purchasing installation cd's and an external cd driver I was informed that the problem was a bad hard drive.  According to the product care plan I purchased along with the Acer, the Acer warranty should still be in place, since I just bought it in March.  I cannot get in touch with anyone in customer support, only tech support.  I have logged many, MANY hours with tech support.  I need help resolving the warranty situation.  

I have already spent close to 200.00 on repairing this computer.  

[Acer-Cory]

Hi mamashawn,

Please refer to your warranty booklet that came with the machine. If you're in the US, I can tell you that the unit is not warrantied with Acer Service, but rather with our refurbishing partner, LSI. If you're not able to locate the warranty information with LSI's information let me know and I'll get you that information when I'm back in the office on Tuesday.

Thanks,
Cory

[mamashawn]

Thanks Cory. I called tech back and explained the situation. I was given the number for warranty support. I was told refurbished computers were under warranty for three months. I will have to scan my sales receipt and return that along with a form. Once accepted they will send me UPS labels so I can send the unit in to be repaired. It will take several weeks, but you can't beat the price.

There is a short period of time during the year that we are able to afford a computer. The money spent on repairing our Acer has depleted those funds. If it were anything other than an Acer I might not have put in as much time and effort into getting it fixed. The Aspire S3, when fuctioning properly, was the best compter I have ever used. I can't wait to get it up and running again.

Now I'm curious as to whether or not I can be reimbursed for the repair plan I shouldn't have had to buy since the computer was still under warranty.