Ultra-Thin

[wilson088]

Has Anyone Solved this issue?

I have exactly the same problem with the same model V5-552M laptop works fine when on battery but FPS drops from 100 down to an unplayable 10 - 20 when charger is plugged in on CSGO although this effect happens on all games, its not the power settings, updated drivers, re format, update bios. It has been for repair twice and has not been fixed by suppliers and everything replaced including battery and AC charger. Still the same

Any news would be helpful

[eddie_beltran]

Mine is a V5 55p x684 A10 5757m....been already 3 times on repairing, and THEY HAVE REPLACED THE FULL MOTHERBOARD....so this is a Software issue, We have to flood Acer with complaints so they make a solution as Lenovo did...A YEAR AGO.....I WANT MY COMPUTER WORKING NOW!!!!!!!!!!!!

[FIPOLINIO]

been trying here a lot of things too...nothing...different chargers, power plans, voltages, nothing works...

[FIPOLINIO]

Yes you are totally right, we Acer users have to start to make some noise and make our voices heard, I just noticed this issue few days back...and wasn't aware how much of great laptops for this BIOS issue are being left with so little when they can perform and do a lot more, there has to be a way to make Acer aware of this...

[eddie_beltran]

And where are the Admins and Acer People? You are loosing customers each second. 

[FIPOLINIO]

I really don't know...but they have to listen now this is a mayor problem...its bringing good products down...as well as costumers

[FIPOLINIO]

Acer fix this BIOS issue!

[FIPOLINIO]

Please an Acer employees or someone from Acer, take note of this, users of the A6, A8, and A10 processors are having performance issues with their CPU's due to a malfunction when the charger is plugged in, the performance while gaming decreases to the lowest frequency and with a lot of fluctuation, all this because of the BIOS, please release a new BIOS update to fix the issue.

Thank you.

[Acer-Cory]

Hi FIPOLINIO,

It sounds like a power setting to me, if you're getting the same results as the video you posted, something is happened that's throttling the system when the AC Adapter is plugged in. Try this and tell me your results please.

1. Windows Key + C to open Charms
2. Select Search
3. Type Control Panel and select it
4. Select Hardware and Sound
5. Select Power Options
6. In the right hand menu select Create a power plan
7. Select high performance (name it if you'd like)
8. Click Next
9. Click Create

You should come back to the Choose or Customize a power plan screen. Your new custom power plan (whatever you named it) should be selected. Go ahead and close out of that, reboot once just for good measure and then see if your games continue to have an issue.

Hope this helps,
Cory

[eddie_beltran]

Did you even read the whole thread?