Ultra-Thin

[blwebster]

The shutdowns are random and do not appear to be related to overheating as no undue amount of heat was noted.

The battery was more than sufficiently charged, and the CPU was not under any kind of heavy load....no gaming etc.

It does not happen when under AC power but only while under battery power.

[Acer-Tommy]

We would suggest contacting technical support in your region for further assistance with this issue.
Acer Service and Support

[bekie]

I have exactly the same problem as described by 'blewster'. My S7-391-73514G25aws shuts down randomly when on battery power. (this does not appear on AC power)

Acer S7 laptop is brand new and it's also not related to overheating. It happended at various battery levels (e.g. at 85%, just now at 90%). Quite annoying. Has Acer had more related complaints about this and how can it be fixed?

[Acer-Tommy]

I'm sorry.  Please read my response above.

[bekie]

After email contact with Acer support and a BIOS update, problem not yet solved and Acer S7 laptop has to go in for technical repair.

It's already bad enough to loose time with emails and phone calls and less productivity in the use of my new Acer laptop, now I got the intstructions from Acer Switzerland to send in my laptop for repair and pay for the freight charges myself! May I remind Acer that a customer is not responsible for a quality issue and should not incur extra costs on repair under warranty!!

[muhsin]

Same problem here. Ultrabook was sent to the repair centre and came back in about 10 days with a report telling me that they couldn't replicate the problem when they tested it. However I could replicate the problem as soon as I tried to run it under battery power. I asked another repair request. If it doesn't get resolved after the second repair adventure, I'll be using my legal rights as a customer, who is suffering from a technical problem in an ultrabook which is almost 1.5 grand!

[ikamador]

Have you had this issue resolved? Mine just started doing the same thing...it is super frustrating

[gbardach]

Same problem here. May be a BIOSupdate can help to resolve the issue (I use the latest BIOS 2.09). It is an annoying problem.

[Kennorthen]

Mine does the same thing, but even with ac power on it sometimes it doesnt occur for weeks, and sometimes  several times a day. I hope Acer will be able to solve this issue.

[ikamador]

Has anybody found a solution to this problem? Mine started doing this last week. Only if it is running on battery. What is the point of a laptop if I am tied to an outlet!!?? This is getting super annoying Please help!!