"Unknown device" travelmate B113

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travelmateacer
travelmateacer Member Posts: 1 New User

Hi,

 

I have just reinstalled windows and found all of the device drivers except for one "unknown device".

 

The Hardware Ids is "root\amppal" and the physical device object name is \Device\00000004

 

Is anyone able to tell me what drivers i need to download and where they can be found?

 

Many thanks in advance for assisting with this headache!!!

 

 

 

Answers

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
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    Have you tried to Right-click the unknown device and select Properties to view more information about what driver do you need. Also, what Windows are you running on your device? is it the factory Windows or did you download Windows 10? Is your computer under warranty?

    If you did install the Windows 10 and your computer is compatible to use Windows 10 operating system, please check link below for help installing the drivers you need.

    Let us know so we can farther assist you.

     

    http://acer.custhelp.com/app/answers/detail/a_id/37437#_ga=1.13909044.263337500.1415824428

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