Laptop DVD Player not Detecting? Media

big-w
big-w Member Posts: 5 New User

My Travelmate laptop is not longer detecting media (No spinning sounds) when I insert a disc.  It had been working--(although somewhat erratically as of late).  I've installed and reinstalled the 64 bit VLC media [layer, and am running Windows 10.

 

Anyone got any ideas?

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    If there were any software changes just before this started happening, you can try to roll back Windows to an earlier restore date if you created a restore point. You can also restore the system back to factory settings via your recovery media, or by Alt+F10 recovery. Steps are posted here:

     

    http://acer.custhelp.com/app/answers/detail/a_id/35232

     

    If you've noticed a slow decline in the functions of the drive, chances are it's a hardware issue and needs to be serviced. You can contact Acer support from info posted here:

     

    https://www.acer.com/ac/en/US/content/home