Fingerprint reader software

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ABCDEF
ABCDEF Member Posts: 6 New User

Hello, everyone!

I have a TravelMate P246M-MG notebook with Win7 x64 OS, and I want to use the fingerprint sensor. However, I only have the driver (EgisTec Fingerprint Sensor 3.2.13.0), which came on the CD with the notebook. But software is nowhere. Where could I get Acer BioProtection or any other? I thought it is available for all Acer notebooks, but I checked at acer.com > Support > Drivers and Manuals, and it is not there (only the driver). Thanks in advance!

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    ABCDEF,

     

    Do you have the actual spot to swipe your fingerprint on your unit if you went through these steps, or do you have Acer Pro Shield installed?

  • ABCDEF
    ABCDEF Member Posts: 6 New User
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    Dear Acer-Justin,

     

    My problem is that I don't have Bio Protection, nor Pro Shied. I have no preinstalled fingerprint reader software. When I go to Control Panel > Biometric Devices, I can see "EgisTec Fingerprint Sensor", which is "Not enrolled", and when I click "Use your fingerprint with Windows", this shows up. So I have the driver, only the program is missing.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    ABCDEF,

    Do you have the actual spot to swipe your fingerprint on your unit?

  • ABCDEF
    ABCDEF Member Posts: 6 New User
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    Acer-Justin,

    If you mean the hardware part, of course I have it. But I don't have a Bio Protection folder in Acer folder.
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    ABCDEF,

     

    My recommendation would be to access the Acer eRecovery partition and reinstall the application from there (reinstall applications and drivers).

  • ABCDEF
    ABCDEF Member Posts: 6 New User
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    Acer-Justin,

     

    I couldn't reach the eRecovery partition at boot-up by pressing Alt+F10. I think it's not even there, since I have formatted the hard drive before installing Windows (my notebook was delivered with Linux on it).

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    ABCDEF,

     

    If you formatted the drive then the partition itself is gone. If you reinstall the operating system using the recovery media it will put the system as it was from the manufacturer, meaning if it had Windows installed you can get access to that recovery partition again.

  • ABCDEF
    ABCDEF Member Posts: 6 New User
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    Acer-Justin,

     

    Since the original OS was a Linux (and I want Windows on my notebook), recovery can't help. So I would like to know the following: if there is a way to get an official program for Acer notebooks, which handles the fingerprint sensor, where can I find it (download it)? Or, if there isn't any, what third-party software would be a good decision?

     

    Thanks in advane!

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    ABCDEF,

     

    The drivers and applications that we have listed on our support site are the only thing that we can recommend, and the only thing I see if the fingerprint driver itself. We do not have any third-party recommendations, unfortunately. Smiley Sad

  • ABCDEF
    ABCDEF Member Posts: 6 New User
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    Acer-Justin,

     

    Thank you for all ideas you've suggested, I will then continue to search at other sites.

     

    ABCDEF