R14 keyboard and screen lock on battery after a minute or so.

AFaber
AFaber Member Posts: 2 New User

JUst bought an R5-471T-52EE laptop.  Love it but after a minute or two of nonuse, the keyboard and screen both freeze up.  This only happens on battery power. The only "cure" seems to be to turn it off with the power switch, then back on.  Help!

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,018 Trailblazer

    Hello,

     

    What bios version do you have?

    Spoiler
    BIOSAcerImprove system performance1.054.6 MB2015/11/26Download
    BIOSAcerResolve Keyboard fail when the key keep pressing under S4/S5 then power on by power button1.034.5 MB2015/11/26Download
    BIOSAcerUpdate GOP version1.024.5 MB2015/11/26Download
    France
  • AFaber
    AFaber Member Posts: 2 New User

    Laurent,

     Mci pour le reponse.  I'm at work and the laptop is at home. I did notice that the date of manufacture is Nov. 5, 2015, so maybe there is an update. How do I determine which bios I have?  Does W10 still work like the old days when you would hold down F12 when starting? Andy

     

  • laurent_14
    laurent_14 ACE Posts: 10,018 Trailblazer

    How do I determine which bios I have?

    1. From Windows:

    • Acer Care Center
    • Run box - Type msinfo32 +[Enter]

    2. From the bios utility

    • When you start up the laptop, Press [F2] to enter in the bios utility.
      Exit without saving
      Restart automatically

    Does W10 still work like the old days when you would hold down F12 when starting?

    It's only the boot menu. May be I misundertood your question.

     

    Merci pour le réponse

    Thanks. It is nice!Smiley Happy

    France