Laptop keyboard not working in BIOS or Bootloader S7-392

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geravago
geravago Member Posts: 5 New User
edited November 2023 in 2018 Archives

Hey guys, I came across a weird issue with my keyboard recently. Any suggestions?

 

Description: The laptop keyboard does not work when the laptop is inside a bootloader or BIOS. Only once the OS has been loaded does the keyboard work again.

 

System details: GRUB 2.02 Bootloader, latest BIOS, Ubuntu 16.04, Windows 10

 

Steps to reproduce:

  1. Boot the machine
  2. Press the arrow keys on the laptop during the GRUB menu

What should happen: Pressing the arrow keys should elicit a response from the GRUB menu

 

What actually happens: The menus are completely unresponsive

 

What's been tried:

  • Restoring all factory default settings in the BIOS
  • Checked for any settings regarding USB devices or keyboards (There are none)
  • Checked for BIOS updates
  • Unplugged external keyboard and rebooted
  • Reinstalled GRUB bootloader

 

Other Notes:

  • External keyboard works perfectly
  • The laptop keyboard has worked in the past
  • No recent changes come to mind that could've triggered this. Maybe a Windows update?
  • BIOS menu can be entered (fn+F2) using the laptop keyboard, but it can't be used for anything else

Answers

  • miand
    miand Member Posts: 1 New User
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    Hello,

     

    I have the same issue with my V5-591G. The keyboard works in the OS but not (anymore) in the BIOS. A USB external keyboard works perfectly.

     

    System details:  BIOS v5.0, Windows 10, Windows 7 (legacy mode)

     

    geravago, did you find a solution?

  • geravago
    geravago Member Posts: 5 New User
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    Nope, I've pretty much switched over to using Linux 100% of the time because of this.

  • Barker
    Barker Member Posts: 1 New User
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    Hi I'm having the same problem on my Travel mate was any solution found for this problem ?