Keyboard backlight not working: Aspire R13 R7-372T

lawand
lawand Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hello.

 

I recently bought an Aspire R13 R7-372T. I noticed that the keyboard backlight was never on. I tried the keyboard shortcut to inrease the backlight brightness but to no avail. I tried that on the pre-installed Windows 10 and also on Ubuntu 16.10.

 

How do I debug the problem?

 

Thanks

Lawand

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew
    The R7-371T model that ships in North America has a backlit keyboard. FN+F9 decreases the keyboard backlight brightness, and FN+F10 increases the keyboard backlight brightness. While we can't help with Ubuntu, the best way to troubleshoot this is to restore the system back to factory configurations and test those function keys before installing any other software or operating system. If it works then this function is working as it should. If the keyboard light does not work after a restore then we would recommend the system be serviced for the keyboard light. Should this be the case please contact the Acer support for your region from this link:

    https://www.acer.com/worldwide/