I am re-opening a thread because for some unknown reason a different thread was closed out as "Solved".....when the issue isn't solved at all.
Unfortunately, the R13 keyboard really is a disaster. You'll see reviews on the internet about it, but it's just an extremely poor design. There are missed keys all the time and you have to really pound on the keys to get it to register strokes.
THis is really unfortunate because the keyboard could be one of those things that I can deal with even if I don't love it. But with it just not working at all it's a deal breaker.
Otherwise this machine is AMAZING....it really is awesome. But I'll have to bring it back to the Microsoft Store.