Acer R15, creating usb recovery drive error

Options
sdsubball23
sdsubball23 Member Posts: 7 New User

I  just got  the Acer R15 refurbished this past week and I'm trying to create a bootable Acer recovery flash drive. I tried following the instructions on the website that say to go to Acer Recovery Management and then click on backup, etc. I tried that, but it doesn't seem to recognize my two PNY turbo flash drives. Both drives are recognized by the laptop and I just bought the16gb one today. What happens is it gets to the part where it tells me to plug in a flash drive of at least 16gb and I did that, but it grays out the "next" button for me to continue the process of creating a recovery drive. I tried both usb 3.0 ports and the usb 2.0 port and that didn't work. I tried leaving the usb drive plugged into a usb 3.0 port before loading the Acer Recovery Management software and it still didn't work.

 

Here's a screenshot of the issue:

 

Acer Recovery drive issue.png

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew
    Options

    Sorry you are having problems creating your recovery back up. If you still need help please send me a private message and we'll see what we can do to assist you.