Acer Aspire R7 (MFG Date 2013/05/26) will NOT POWER OFF

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bhughes530
bhughes530 Member Posts: 1 New User
edited March 2023 in 2017 Archives

I have an Acer Aspire R7, which has had the same issue since I bought it. When I shut down the machine, the creen goes black, BUT THE MACHINE DOES NOT POWER DOWN. The only way I have ever been able to shut off my machine is to do a FORCE SHUTDOWN.

 

Again, this issue was supposed to be fixed (4 times) by Acer when it was under warranty and the issue continues.

 

When I try to contact Acer for them to fix the machine, I am told I have to pay for the service, EVEN THOUGH THE PROBLEM WAS NEVER FIXED (THE FOUR TIMES I HAD TO SEND IT TO ACER)

 

SOMEBODY PLEASE HELP!