Acer Aspire R3 starts to Acer screen then goes black, repeating this process, help!

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Georgia1301
Georgia1301 Member Posts: 2 New User
edited March 2023 in 2017 Archives
I have attempted to restore to factory settings, the process stopped at 62% and then turned off, I turned it back on, it gets to the Acer screen then goes black, this process is repeated.
It has been 3 hours of this.

Please help me!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ahve you tried pressing Alt+F10 keys at boot?

    I'm not an Acer employee.
  • Georgia1301
    Georgia1301 Member Posts: 2 New User
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    I have and nothing happens...
    I don't know why

    Thankyou for taking the time to reply
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited November 2020
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    can you please check on BIOS if D2D recovery support is enabled or not (if the option is available), normally is under BOOT menu?

    press F2 at boot, enable D2D and then press F10 to save and exit, then try to press Alt+F10 keys at next boot.

     

    if it's not working, you have 2 choices:

     

    - buy the original Acer recovery

    Acer recovery media
    US:
    https://store.acer.com/en-us/extended/recovery/

    Canada:
    https://store.acer.com/en-ca/extended/recovery/


    if you are outside the US and Canada, you must call/email your regional Acer support service:
    http://www.acer.com/worldwide/support/

     

    - do a windows 10 clean install, wiping your HDD/SSD and then download from the support website the needed software (drivers will automatically installed ny windows)

    1) download a windows 10 iso using Microsof tool:
    http://go.microsoft.com/fwlink/?LinkId=691209
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    http://rufus.akeo.ie/?locale=en_US
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device

    I'm not an Acer employee.