when I watch Netflix the screen goes black and stays that way until I touch the mouse.

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fjackson123777
fjackson123777 Member Posts: 8 New User

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon
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    It sounds like the display is going to sleep as the it is not seeing any activity. You may be able to stop this by changing your computers display/power settings.

  • bigbear639
    bigbear639 Member Posts: 33 New User
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    I find that it often crashes on IE, but works fine on Google Chrome or Firefox. The problem seems to be Adobe Player

  • fjackson123777
    fjackson123777 Member Posts: 8 New User
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    I changed the settings to never but it continues to go to sleep when Im streaming

  • fjackson123777
    fjackson123777 Member Posts: 8 New User
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    I had tech support check the player and so far so good. Will let you know if the adobe shockwave player solved the problem

  • fjackson123777
    fjackson123777 Member Posts: 8 New User
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    computer continues to have black screen when i qatch netflix movies, help...