Software, Solutions and Accessories

[paeng132]

When I push the power button the power goes on the light in the keyboard turn on too. But the screen is blank. The acer logo doesn't show up too. I tried connecting it to an external monitor but still gets nothing. A help would be appreciated. Thanks in advance.

[finlux]

Hi paeng132

When you say the screen is "blank", do you mean it lights up, but stays blank or do you mean it doesn't light up at all (IE, looks as if it is switched off)?

Try a power reset:

Remove the charger, and with the machine switched off, remove the battery and any attached USB items. Press and hold the power button for 60 seconds, then release. Insert the battery and connect the charger. Switch on to see if it now boots.

If this fails to make any difference, it may point to a motherboard issue/fault. If your V5 is still under warranty, contact Acer support for your region. If not, it will need to taken to your local PC store, who may be able to help!